Legal
Refund &cancellation policy
How cancellations, postponements and refunds are handled.
Cancellation by you
Cancellations must be sent in writing to our official email. Refund of the amounts already paid depends on how close the cancellation is to the event date and on commitments already made to venues and partners on your behalf.
Indicative refund slabs
More than 30 days before the event: booking advance refunded after deducting non-recoverable vendor commitments. 15–30 days: up to 50% of amounts paid refunded. Less than 15 days: amounts paid are generally non-refundable as menus, décor material and staffing are already committed.
Postponement
A confirmed event may be postponed once to a mutually agreed date within six months at no cancellation charge, subject to availability. Any price difference for the new date or season will apply.
Cancellation by Celebration 360
In the unlikely event that we cannot deliver a confirmed service, we will arrange an equivalent replacement or refund the full amount paid for that service.
Refund processing
Approved refunds are processed to the original payment method within 10 working days of approval. Bank or gateway charges, where applicable, are deducted from the refunded amount.